Study: home insurance satisfaction declines
An interesting study suggests that homeowners are losing faith in their insurance companies. A recent J.D. Power study found that satisfaction rates are on the decline and it seems to have a lot to do with aggressive advertising for products without educating homeowners on the fundamentals of house insurance and house insurance quotes. Many discount companies are promising rock bottom prices, but it is important to know what those policies cover (and more importantly what they don't). Be your own advocate when getting a house insurance quote.
Overall customer satisfaction with homeowners insurance companies has declined to the lowest level in five years. J.D. Power and Associates found the biggest complaints involved policy offerings and service.
The study suggested the issues may stem from an abundance of advertising from insurers promoting discounts on auto insurance and homeowners not understanding insurance policies and how home premiums are determined. The study also found that customers who bundle auto and homeowners insurance policies are notably more satisfied. (INT)